Introduction:

Hello, thank you for calling DialMD, this is Jason. How may I help you?

Absolutely, we'll get you set up for that.

First I'm required to tell you a few things:

DialMD is a Maryland-based telemedicine practice.

We accept Medicare Part B. Do you have Medicare Part B?

We are under the same HIPAA and physician licensing laws as any brick and mortar doctor's office, but due to COVID, telemedicine is now fully covered for beneficiaries.

Our doctors are available 24/7 by phone for any non-emergency medical advice, prescription, or lab order - basically anything you might need a doctor for, but not something that you need in-person or emergency treatment.

During this public health emergency, all co-pays for telemedicine services are being waived.

Therefore, if you have Medicare Part B, using DialMD is 100% free of charge for you, the patient. You will never receive a bill.

If it is a medical emergency - please do not call DialMD, please call 911 or go to your nearest emergency room. Do you understand?

>> GRAB INFORMATION

How do I spell your first name? Last name? DOB? Medicare Number… it starts with a number followed by a letter and has 11 alphanumeric characters.

>> IF PART B…

>> And if we send a FedEx package to that address: << READ THE ADDRESS >> will it reach you safely? Any special instructions?

Last week, on January 4th, Governor Hogan declared a state of emergency here in Maryland. More individuals are hospitalized in Maryland right now due to COVID-19 than at any previous point in the entire pandemic.

So we’ve urgently put this program together to educate the public on how to detect COVID-19 early using self-monitoring devices. Because early detection truly saves lives and prevents hospitalization. These FDA-Approved self-monitoring devices can detect small changes in blood oxygen concentration and temperature which you sometimes may not even feel, and are therefore highly effective in the early detection of COVID-19.

So what I am going to do now is transfer the call over to one of our medical professionals who will be able to educate you on proper use of self-monitoring devices, and send you a kit out for overnight delivery.

Like any doctor’s office, I need to create a chart for you so we know who we’re talking to.

Before I transfer you over, if you could help me answer a few questions:

Are you currently experiencing any flu-like symptoms such as fever or chills, or a loss of sense of smell?

Preferred language?

Would you like an interpreter?

Family history of heart disease, or any other chronic medical condition?

Ethnicity?

Marital status?